At Alicetwain Dress, we understand that reliable delivery and a transparent returns policy are essential to a positive shopping experience. Our goal at alicetwain.com is to provide efficient order processing, secure shipping, and fair return procedures to ensure customer satisfaction.

Order Processing

All orders placed through alicetwain.com are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly extended; however, we strive to minimize delays.

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your package in real time.

Shipping

We offer international shipping to most regions worldwide. Delivery times vary depending on the destination country and local customs procedures.

Estimated delivery timeframe:

  • Processing Time: 1–3 business days
  • Shipping Time: 7–15 business days (depending on location)

Please note that delivery times are estimates and may be affected by customs inspections, carrier delays, or unforeseen circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Alicetwain Dress is not liable for delays or additional costs resulting from incorrect or incomplete addresses.

Customs & Duties

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer. We recommend checking with your local customs office for more information.

Returns & Exchanges

Your satisfaction is important to us. If you are not fully satisfied with your purchase from Alicetwain Dress, you may request a return within 14 days of receiving your order.

Return conditions:

  • Items must be unworn, unwashed, and in original condition.
  • All tags must remain attached.
  • Items must be returned in original packaging.

To initiate a return, please contact us at infoline@alicetwain.com with your order number and reason for return. Our support team will provide detailed return instructions.

Please note:

  • Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.
  • Shipping fees are non-refundable.
  • Refunds will be processed to the original payment method within 5–10 business days after we receive and inspect the returned item.

For defective or damaged products, please contact us within 48 hours of delivery and include clear photos for assessment.

We reserve the right to refuse returns that do not meet the stated conditions.